I was just pondering over the 2014 business outlook and what might be in store for us this year. Looking at some of the reports about where the FTSE 100 is heading, which is somewhere between 7,500 and 8,000 (As I’m writing this it stands at 6,834), one couldn’t help but think positive things about 2014. […]
Difficult customers
How difficult do you let your difficult customers get? We all know the phrase ‘The customer is always right’, but are they? Difficult customers seem to be remembered more than the nice ones and course more headaches and stress than all the good ones put together! Be careful, because you can get caught out on […]
